Returns & Exchanges
At Tvayi, we want you to be completely satisfied with your fashion purchase. If your item isn't a perfect fit, you can return or exchange it within 14 days of delivery provided it is in its original, unworn condition with tags attached.
Initiate Your Request
Log into your Tvayi account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a refund.
Label and Ship
Print the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing