Frequently Asked Questions
Everything you need to know about shopping with Tvayi
What is the typical delivery timeframe for an order?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
How can I return or exchange a garment?
We offer a 14-day return and exchange policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal using your order number.
How do I ensure I am choosing the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure a perfect fit, as sizing can vary between different styles.
What payment methods do you accept?
Tvayi accepts all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Tvayi apparel?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment label. Generally, most of our pieces benefit from cold machine washes and air drying.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our warehouse begins the fulfillment process, and we are unable to make further changes.